I rarely ever list names on here and there is a reason for that. The people that need to know and the rest don't. People always think I'm talking about them when I'm not anyways. Anyways due to the nature of this particular incident I feel compelled I must list this person's surname however that will be all.
Ms. Yelle (pronounced as yell) calls in about not getting her email. I immediately figure her problem is her MacAfee spam software as I have seen it many many times. I advise her of this and ask her to disable the MacAfee for the meantime so I can fix the settings to allow her to at least get email for now. She responded that it isn’t her MacAfee causing the problem and that she has had to repeatly call in and "yell at us to fix the problem with her email." I listed that in quotes because it was her quote by the way. First off never call in and "yell" at me to fix anything because you know what, you won't get shit fixed and if your lucky you will simply get to meet my friend Mr. Dialtone and if your not so lucky well I can't tell all my secrets here LOL. Secondly, your name is Yelle and I would think you would be tired of all jokes that would come from that and also your vocabulary would have more adjectives for "yell" than I could shake a stick at. I guess I was wrong though. I go ahead and fix Ms. Yelle's email issue and get the email working again however she still wants to bitch about old email issues and asks me
"Am I going to have to yell at you too?"
"No Ms. Yelle my job description is to fix you email problem of which I have successfully done and does not require any yelling on your part. You may yell all you want however my job is now done so I wish you a great new year and thank you for calling."