Cust: "My long distance isn’t working"
Me: "I'm sorry your long distance is not working. Are you unable to dial more than 1 number?"
Cust: "I don't know"
Me: "You don't know?"
Cust: "Nope, I don't"
Me: "Alright, well have you tried more than 1 number?"
Cust: "Nope, just my daughter"
Me: "OK. Do you get an error message when you try and dial the number?"
Cust: "Yes."
Me: "What does the error message say?"
Cust: "I don't know"
Me: "You don't know?"
Cust: "No, I don't listen to it. I just hang up and then call the operator and have them dial it for me."
Me: "Are you on that phone right now?"
Cust: "Of course how else would I be talking to you."
Me: "Well I was hoping you would be calling from a cell phone, since it is hard to troubleshoot a telephone issue when your on that telephone line."
Cust: "Why is that?"
Me: "Ummm, what is the number your trying to dial?"
Cust: "I don't know why do you want it?"
Me: "Well I’m showing you have active long distance with us and no blocks so I'm attempting to put in a trouble ticket for you and I need the number in order to do so.
Cust: Well let me find my wallet....(sets down the phone for a few mins then comes back) Ok the number is 555-5555 (this has been removed to protect the fucktard’s daughter).
Me: "Are you dialing the a 1 and the area code in front of it?"
Cust: "No"
FUCKING MORONIC FUCKTARD!
